Interim Patient Service (IPS)

The Interim Patient Service (IPS) is a telephone consultation service that offers treatment, information and advice for a range of minor illnesses and injuries. It’s open every day 8am-8pm, including bank holidays.

The service is available at the Junction Health Centre to ALL patients. Patients requiring medical advice will receive a telephone or video consultation from a clinician. To arrange an appointment please contact the Junction Health Centre or if you are a Wandsworth resident, you can access this service directly from your GP practice.

If you require a face-to-face appointment following your telephone or video consultation, your clinician will book you in to be seen. The service is by appointment only.

We aim to contact patients within 60 minutes of their appointment time.

Patients accessing the Interim Patients Service can be treated for the following;

We treat

• cuts and grazes
• minor scalds and burns
• strains and sprains
• bites and stings
• ear and throat infections
• emergency supply of medication – no controlled drugs
• minor skin infections and rashes
• minor eye conditions and infections
• stomach upsets
• dressings service
• coughs, colds and flu-like symptoms
• other minor common illnesses

We cannot treat

• serious medical emergencies
• x-ray and stitches
• doctors certificates, sick notes or referrals
• blood tests, swabs or investigations
• dental related problems
• travel vaccinations
• ear syringing
• sexual health e.g. contraceptive injections, implants or coils

Please note if it is an emergency, you will need to go to your local accident and emergency (A&E) department or call 999

For patient safety reasons, prescriptions for controlled drugs (e.g. tramadol, amphetamines, diazepam, zopiclone,) and drugs considered to be of high risk (e.g. pregabalin, gabapentin, methotrexate, lithium, antipsychotic medication) will not be issued by this service.